FAQs

FREQUENTLY ASKED QUESTIONS

 

 

How long does it take to get the final designs?

It depends on the plan you select.

LOGO PACKAGES:

Basic Plan takes 7 business days.

Gold Plan 5 business days.

Ultimate Plan takes 2 business days.

For other services like brochures, business cards and flyers, we generally respond within 3 business days and the designs delivery will depend on the project.

 

What will be the final formats received by me?

It depends upon the plan you purchase.

Basic Plan includes:

  • JPEG
  • PNG
  • PDF

Gold Plan also includes:

  • GIF

Ultimate Plan also includes:

  • AI
  • PSD

Any other format may also be provided upon request.

 

Who has the rights to the final image?

You, the customer.

How many revisions and how does it work?

Revisions, just like the delivery time, depends on the plans you purchase.

LOGO PACKAGES:

Basic Plan takes 2 revisions.

Gold Plan 4 business revisions.

Ultimate Plan takes unlimited revisions.

We will give you multiple design concepts in the start. Then we will ask for your feedback to add/delete/change anything in the designs, for example colors, fonts or graphics. You can even ask us to merge any 2 or 3 concepts in any way you like.

 

What if I don’t like your designs?

Don’t worry! If you do not like our designs you will get a 90% refund of the amount you paid. We keep just 10% for the time and effort of our designers.

Where are you located?

Our company is based in Houston, TX. However, our designers are from all around the US.

What payment methods do you accept?

Our payment system is through PayPal. So that is the basic method of payment. However, don’t worry if you do not have a PayPal account. You can still use Visa, Mastercard, American Express or Discover.